FAQ

Can I still log in to MaterialTrader.com if I do not subscribe to a membership?

No, those without a verified membership will not be able to log in to MaterialTrader.com, contact the companies listed in the Directory, nor respond to product advertisements nor place their own product advertisements on the Marketplace. This is because we require every user to have a verified membership in order to keep our platform safe for everyone.

Can I subscribe for a short period?

Yes, that is possible with our monthly plan.

Can I change membership plans?

Yes, you can up- or downgrade your subscription at any moment. Just log in to your account and click the Upgrade button. It can take up to 24 hours for your account to be fully operational.  Don’t have an account yet? Learn how to sign up for a membership here.

Will my membership subscription renew automatically?

Yes, all subscription plans renew automatically unless canceled by the user. You can cancel your membership at any time by sending an email to registration@materialtrader.com, and we will confirm your cancellation request. You will still be able to access your account and all your advertisements will be visible for the remaining days your subscription has been paid for.

 

Account verification & review process

Why must I verify my account?

We are working towards generating a safer and more trustworthy platform that is free from scams and fraud. Requiring our users to verify their accounts tightens our security by complying with the new SCA secure payments standard, which prevents fake profiles from being made and makes it harder for fraudulent transactions to occur.

How does verification work?

We verify the accuracy of your company information, such as your address, VAT number, and chamber of commerce registration number. We also perform a transaction with your bank account via Stripe in order to confirm that your payment credentials are correct and active.

Why must I pay a (small) fee to get my account verified?

To confirm that your company (still) exists and operates with the payment credentials registered in our database, a recurring transaction is debited from your account through Stripe. This is done to ensure that no fraudulent or outdated profiles appear on our platform. The amount that is debited and how frequently it is debited corresponds to the membership subscription you hold. View our Subscription Plans for details.

How does verification keep the platform secure?

By means of a bank transaction via our payment provider Stripe, we confirm that each company using our platform (still) exists and operates with the bank account number listed. This way, we can guarantee that there are no fake profiles operating on our platforms and thus can avoid scams, fraud, and theft. With this, we can provide you with the reassurance that all company profiles are trustworthy trading partners.

 

Membership plans

Which membership is sufficient for me?

If you wish to sell your materials or machines on our Marketplace, you need a Trader Membership. If you only wish to buy products from the vendors on our Marketplace, a Basic Membership is sufficient. Both Basic Memberships and Trader Memberships are able to respond to product advertisements, but only Trader Memberships are able to post product advertisements.

Why am I required to have at least a Basic Membership?

We are working towards generating a safer and more trustworthy platform that is free from scams and fraud. We do this by verifying each user’s account, which limits fake profiles from being made and makes it harder for fraudulent transactions to occur.
We verify your account by means of a (small) bank transaction through Stripe to confirm that your payment credentials are correct and active. Thus, we require you to subscribe to one of our memberships so that we can perform this check and guarantee the validity of all companies using our platform.
The Basic Membership is sufficient for this bank verification process and is the cheaper option at only €0,99/year. However, the Basic Membership is not sufficient if you wish to sell your products on the Marketplace – a Trader Membership is required for that.

Which forms of payment do you accept?

Currently, we only work with credit card payments, but we are working to accept others in our check-out. Both Google and Apple wallets will be compatible. If you are in need of a different payment method like PayPal, SEPA/Direct debit, or Wire Transfer, please sent us a request at finance@materialtrader.com.

How is the subscription payment made?

All payments are made through Stripe, a secure online payment processor. The first subscription payment is debited automatically during the registration process, and all subsequent recurring payments are directly debited from your bank via Stripe.
MaterialTrader does not store any of its users’ banking information. All payment credentials and transactions are processed and secured by Stripe under the SCA / PSD2 / 3D Secure compliance standard.

 

Circular Industry Network

What is the Circular Industry Network?

The Circular Industry Network combines the MaterialTrader Marketplace, Community, and the brand-new Business Directory into one fully integrated ecosystem. The purpose of the Circular Industry Network is for trading materials and machinery, boosting your online presence for prospecting and networking, and sharing news and innovations within your industry.

What is the Marketplace?

The MaterialTrader Marketplace is for trading secondary (raw) materials, residuals, recyclables, and (used) machines, in order to stimulate a circular economy within the materials industry.

What is the Directory?

The Business Directory is a place to find and be found, with opportunities to connect with thousands of businesses across the globe.

What is the Community?

The Community is where you can stay updated and participate in discussions about the latest news and innovations within your industry.